Support
Help Center
Find practical help for account access, resume uploads, Smart Matches, Career Coach, HirePilot, billing, and common troubleshooting steps.
Account and login
- Use the login page to sign back in, reset your flow, or continue onboarding.
- If you signed up as a guest first, Hirexa will merge your profile once you authenticate.
- If account access looks wrong, contact support before creating a duplicate profile.
Resume uploads and profile setup
- Upload a PDF resume or paste resume text to seed your profile and experience history.
- After resume review, your saved resume and parsed experience appear on your Profile page.
- You can add or edit experience later from Profile without re-uploading your resume.
Smart Matches and applications
- Use Smart Matches filters for role, location, and remote preferences to narrow the feed.
- Apply Tool, LinkedIn Outreach, and other actions are designed to work from the same saved profile signals.
- If a match looks stale or sparse, refresh your preferences and target role on the Profile page.
Career Coach and HirePilot
- Career Coach uses your Hirexa AI plan and profile context to generate structured coaching guidance.
- HirePilot supports interview preparation and live assistance when access or credits are available.
- If you do not have a resume yet, you can still use profile-based guidance and upload later.
Billing, subscriptions, and credits
- Use Settings > Subscription to view product status, manage billing, and review invoice links.
- HirePilot credits and recurring access are shown separately so balances are easier to understand.
- Account deletion and subscription cancellation have separate confirmation flows for safety.
Troubleshooting
- Refresh the page after major profile or billing changes if a status looks outdated.
- If a tool says resume context is missing, confirm the resume is visible on your Profile page.
- For persistent issues, include screenshots and the page URL when you contact support.